{"id":13,"date":"2026-05-07T13:02:51","date_gmt":"2026-05-07T13:02:51","guid":{"rendered":"https:\/\/ai4security.grampos.aboutdev.gr\/?page_id=13"},"modified":"2026-05-07T13:05:54","modified_gmt":"2026-05-07T13:05:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ai4security.gr\/en\/refund_returns\/","title":{"rendered":"RETURN POLICY"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t

Return Policy<\/h2>\n

You have the option to return products according to the terms and conditions outlined below.<\/p>\n

Product returns are accepted only if the product is in its original condition, unused, not installed, not damaged, and accompanied by its original packaging, all accessories, and proof of purchase.<\/p>\n

\n

Right of Withdrawal<\/h2>\n

For remote purchases, the consumer has the right to withdraw within 14 calendar days from the day of receipt of the product, in accordance with the applicable legislation.<\/p>\n

To exercise your right of withdrawal, you must notify us in writing via email, providing the order number and your contact details.<\/p>\n

\n

Return Conditions<\/h2>\n

The return is accepted provided that:<\/p>\n

    \n
  • The product has not been used.<\/li>\n
  • The product has not been installed or configured.<\/li>\n
  • The product is in its original packaging.<\/li>\n
  • All components, manuals, and accessories are included.<\/li>\n
  • It is accompanied by the receipt or purchase invoice.<\/li>\n
  • It has not been damaged, broken, or altered.<\/li>\n<\/ul>\n
    \n

    Non-returnable Products<\/h2>\n

    Returns are not accepted for products that:<\/p>\n

      \n
    • Have been used or installed.<\/li>\n
    • Have been customized specifically for the customer.<\/li>\n
    • Have been manufactured or ordered as a special request.<\/li>\n
    • Have been damaged or broken after receipt.<\/li>\n
    • Do not come with their original packaging or the necessary proof of purchase.<\/li>\n<\/ul>\n
      \n

      Defective or Incorrect Products<\/h2>\n

      If you receive a defective or incorrect product, please contact us as soon as possible, providing the order number and relevant photos, where required.<\/p>\n

      After reviewing your request, we will inform you of the replacement, repair, or return process, depending on the case.<\/p>\n

      \n

      Return Costs<\/h2>\n

      Return costs are borne by the customer, unless the return is due to our mistake or the delivery of a defective product.<\/p>\n

      In case of a return due to withdrawal, the product must be shipped securely to ensure it is received without damage.<\/p>\n

      \n

      Refunds<\/h2>\n

      The refund will be processed after the returned product is received and inspected.<\/p>\n

      If the product meets the return conditions, the refund will be issued using the same payment method used for the purchase, unless otherwise agreed.<\/p>\n

      Any shipping or cash-on-delivery fees are non-refundable, unless the return is due to an error on our part.<\/p>\n

      \n

      Return Process<\/h2>\n

      To request a product return, please contact us via email or phone, providing the following:<\/p>\n

        \n
      • Full Name \/ Company Name<\/li>\n
      • Order Number<\/li>\n
      • Product to be returned<\/li>\n
      • Reason for return<\/li>\n
      • Contact details<\/li>\n<\/ul>\n

        Our team will review your request and inform you of the next steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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